help FAQs – privacy

Question

Where can I see your Privacy Policy?

Answer

Just click Privacy & Legal at the bottom of any page.

Question

How do I know you have my correct information?

Answer

Start by checking the information on your statements and account documents. You can log in to your online Ally account and update some of your personal information, including your address, in My Accounts and Online Banking. If you would like to change your name, we will need to verify your identity in order to protect you and your accounts. Simply call us at 1-866-247-2559. We’re here to help.

Question

What if I think there’s been an error on my statement?

Answer

While we make every effort to keep accurate records, if you feel we’ve made an error in any way, please call us at 1-866-247-2559. We’ll update any incorrect information promptly.

Question

How do you protect my identity?

Answer

• We thoroughly train our staff to protect your personal information
• Whenever you contact us online or by phone, we protect your data and accounts by asking you for information that only you should know
• We confirm your identity with confidential access codes before we ever allow access to your online accounts
• We use technologies, such as firewalls (which protect systems from intrusion) and encryption (scrambling of information), to provide the highest level of identity protection
• We are continually enhancing our security tools and procedures

Question

Do you use cookies or other online technologies to collect information about me?

Answer

We use cookie technology to help customize your online experience and also measure activity on our site. A cookie is a small piece of code sent from our site to your computer that helps us recognize you on return visits. This helps us tailor information to suit your preferences so your visits are more meaningful.

We may also collect and store information about your visit on an anonymous, aggregate basis. This information may include: time and length of your visit, which of our pages you’ve viewed, the site you visited prior to ours, and the name of your Internet Service Provider.