help FAQs – general product (HISA & GIC)

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Question

What do I do if I forget my Automated Telephone Banking PIN?

Answer

Simply log in to your account to reset your PIN.  You can also call us at 1-866-247-ALLY (2559), and we will reset your PIN right away

Question

What do I do if I forget my Online password?

Answer

If you do not remember your Ally online access password please contact a Customer Care Associate at 1-866-247-ALLY (2559) for assistance 24 hours a day 7 days a week.

Question

Is Ally affiliated with ResMor Trust Company?

Answer

Ally is a product of Resmor Trust Company.

Question

Is my Ally account eligible for Canada Deposit Insurance Corporation (CDIC) insurance?

Answer

All of our products are eligible to be insured by the Canada Deposit Insurance Corporation (CDIC). Your savings may be protected up to $100,000 per depositor and/or set of joint account owners. Please see CDIC for details.

Question

How do I change my address?

Answer

If your address or name changes, give us a call at 1-866-247-ALLY (2559).  We know you want to be able to keep your information current on your own, but we need to verify your identity to protect your accounts.

You can also mail your address update to us at:
ALLY CUSTOMER CARE
PO BOX 350 STN C
TORONTO, ONTARIO   M6J 3N1

Question

How do I get started?

Answer

It’s simple. Just open an account with us. We’ll ask for basic information, including your name, address, and Social Insurance Number.

Question

Can I use my new online banking account immediately?

Answer

Almost.  After you’ve opened and funded your account and created a username and password, there may be a short wait until we confirm your identity, as required by Canadian law.

Question

What can I do with my online account?

Answer

You can:
  • Check your current Ally account balance(s)
  • Transfer funds between a Ally High Interest Savings Account and/or Tax Free Savings Account and external accounts
  • See up to 18 months of account activity
  • Nickname your accounts
  • Use Ally Secure Email to communicate securely with our Customer Care team for any questions about accounts and transactions
  • Change your personal information, such as your street address, email, phone, password, secret question, and telephone Personal Identification Number (PIN)
  • Search and find specific transactions
  • Open additional accounts
  • Download activity to your accounting software
  • Request deposit slips and forms

Question

Is online banking free?

Answer

Yes.

Question

Which accounts can I see and access online?

Answer

All of them:
  • High Rate Guaranteed Investment Certificate (GIC)
  • No Penalty Guaranteed Investment Certificate (GIC)
  • High Interest Savings Account
  • Tax Free GIC
  • Tax Free High Interest Savings Account

Question

How far back can I see transactions?

Answer

Your account history goes back 18 months. To take a look now, just log in to review your account history. You can search for specific transactions by keyword or date range.

Question

How do I communicate securely with Ally Customer Care team?

Answer

Log in to your Ally account and go to Ally Secure Email. From there you can send a message about your account to us. It’s as easy as sending an email from your personal email accounts — only we can guarantee that your information is kept secure.

Question

Which accounts allow transfers?

Answer

You can make transfers to and from your High Interest Savings Account and Tax Free High Interest Savings Account. Money cannot be transferred to or from a High Rate Guaranteed Investment Certificate (GIC), No Penalty Guaranteed Investment Certificate (GIC) or Tax Free GIC.

Question

When will transfers between internal Ally accounts be credited?

Answer

Immediately.

Question

Can I set up recurring and scheduled transfers?

Answer

Yes. You can set up a scheduled or recurring transfer. Simply log in to your Ally account and go to Transfers. Specify the date range and the frequency of transfer. We'll take care of the rest. Plus, you’ll be able to review all your transfers online.

Question

Which internet browsers work best with the Ally site?

Answer

We recommend:
  1. Mozilla Firefox® versions 2 or 3
  2. Microsoft Internet Explorer® versions 6.0 or 7.0

Question

What should I do if my browser is rejected?

Answer

If you are using an older browser version that no longer supports access to your online accounts, you will get a message saying that your browser does not meet specific security protocols. Just go to the Mozilla Firefox or Microsoft home page and download the latest non–beta browser version.

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