1-866-247-ALLY (2559) call us 24/7
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We provide customer service in a number of ways
If you have a problem or concern, tell us about your problem or concern in a way that is convenient for you. You may contact a Customer Care Associate toll-free at 1-866-247-2559, or contact us by mail at Customer Care, Ally, a product of ResMor Trust, PO Box 350 Station C, Toronto, Ontario M6J 3N1.
If your concern remains unresolved, you may contact the Ally Ombudsman at 1-866-247-ALLY or by mail to Ally, P.O. BOX 350, STN. C, TORONTO, ONTARIO, M6J 3N1.
Third-party review
In most cases, if your complaint has not been resolved to your satisfaction, you can have it reviewed by a third party. This service is non-binding and is available to any individual or small business with a complaint.
For banks and trust companies, you may contact the Ombudsman for Banking Services and Investments (OBSI)
Ombudsman for Banking Services and Investments (OBSI)
P.O. Box 896
Station Adelaide
Toronto, ON M5C 2K3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
Financial Consumer Agency of Canada: If you have a complaint regarding a potential violation of consumer protection law, you may contact the Financial Consumer Agency of Canada in writing at 6th Floor, Enterprise Building, 427 Laurier Avenue West, Ottawa, ON K1R 1B9. Please note that the FCAC does not become involved in matters of business acquisition or compensation. All such requests must follow the process set out above.
If your concern remains unresolved, you may contact the Ally Ombudsman at 1-866-247-ALLY or by mail to Ally, P.O. BOX 350, STN. C, TORONTO, ONTARIO, M6J 3N1.
Third-party review
In most cases, if your complaint has not been resolved to your satisfaction, you can have it reviewed by a third party. This service is non-binding and is available to any individual or small business with a complaint.
For banks and trust companies, you may contact the Ombudsman for Banking Services and Investments (OBSI)
Ombudsman for Banking Services and Investments (OBSI)
P.O. Box 896
Station Adelaide
Toronto, ON M5C 2K3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
Financial Consumer Agency of Canada: If you have a complaint regarding a potential violation of consumer protection law, you may contact the Financial Consumer Agency of Canada in writing at 6th Floor, Enterprise Building, 427 Laurier Avenue West, Ottawa, ON K1R 1B9. Please note that the FCAC does not become involved in matters of business acquisition or compensation. All such requests must follow the process set out above.